> For the complete documentation index, see [llms.txt](https://docs.primeautomation.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.primeautomation.ai/faqs.md).

# FAQs

Frequently asked questions about PrimeAutomation & how to solve problems.

<details>

<summary>Balance Not Showing</summary>

| PROBLEM                                                 | SOLUTION                                                                                             |
| ------------------------------------------------------- | ---------------------------------------------------------------------------------------------------- |
| My balance shows **zero** or lower than expected        | Check which wallet your funds are in. Transfer funds from **Spot / Funding / Earn → USDT-M Futures** |
| I have money but the bot says **no balance available**  | Bots only run on **USDT**. Convert USDC or other assets to **USDT** and move them to Futures         |
| I transferred funds but the balance still didn’t update | Wait **up to 5 minutes**, then refresh the PA dashboard                                              |
| I have multiple futures accounts and funds are missing  | Make sure funds are in the **correct Futures account**                                               |

</details>

<details>

<summary>Trades Not Being Reflected / Bots Stop / API Errors</summary>

| PROBLEM                                | SOLUTION                                                              |
| -------------------------------------- | --------------------------------------------------------------------- |
| My bot stopped trading suddenly        | Re-create or refresh your API key and update it in PA                 |
| My open trades don’t appear on PA      | Ensure API **trading permissions** are enabled                        |
| API setup fails or keeps disconnecting | Double-check API Key & Secret match exactly what the broker generated |

</details>

<details>

<summary>Can’t add a bot / no permissions</summary>

| PROBLEM                          | SOLUTION                                                        |
| -------------------------------- | --------------------------------------------------------------- |
| I can’t copy or add a bot        | Check your **plan limits** (AI bots, strategy bots, total bots) |
| The copy button is disabled      | The bot has reached **maximum capacity**                        |
| I get permission or limit errors | Upgrade your plan or choose a bot allowed by your current plan  |

</details>

<details>

<summary>Can’t Find Previous Bots</summary>

| PROBLEM                                   | SOLUTION                                            |
| ----------------------------------------- | --------------------------------------------------- |
| A bot I used before isn’t visible anymore | Use the **search bar** to find older or hidden bots |
| A bot disappeared completely              | Contact **support** — it may be under maintenance   |
| I only see new or trending bots           | Older bots are hidden by default — search by name   |

</details>

<details>

<summary>Same Bot, Different Results</summary>

| PROBLEM                                       | SOLUTION                                                     |
| --------------------------------------------- | ------------------------------------------------------------ |
| Two bots on the same pair perform differently | They use **different strategies** despite the same pair      |
| Results don’t match what I expected           | Compare **metrics, logic, and risk profile** before choosing |
| Bots have similar names but act differently   | Check the **strategy reference name** in the bot title       |

</details>

<details>

<summary>More Than One Bot Per Pair</summary>

| PROBLEM                                | SOLUTION                                                      |
| -------------------------------------- | ------------------------------------------------------------- |
| I added multiple bots on the same pair | Only run **one bot per pair**                                 |
| Trades look duplicated or conflicting  | Remove extra bots and **manually close trades** on the broker |
| Bots interfere with each other         | Pick **one strategy** per asset or pair                       |

</details>

<details>

<summary>Insufficient Funds</summary>

| PROBLEM                                            | SOLUTION                                        |
| -------------------------------------------------- | ----------------------------------------------- |
| Bot fails to open trades due to insufficient funds | Ensure enough **USDT in Futures wallet**        |
| Bots stop trading after some time                  | Too many bots are sharing the same balance      |
| One bot is using too much capital                  | Reduce **% per trade** or number of active bots |
| Using fixed dollar size caused bots to stop        | Switch to **percentage-based sizing**           |

</details>

<details>

<summary>My bots are struggling</summary>

| PROBLEM                                     | SOLUTION                                                                 |
| ------------------------------------------- | ------------------------------------------------------------------------ |
| I assumed the bot cannot lose               | All bots carry risk due to leverage, volatility, slippage, or API delays |
| Losses occurred during extreme market moves | Use conservative settings and proper risk limits                         |
| I want to reduce liquidation risk           | Use **max 3x leverage** and **5–10% wallet risk per bot**                |

</details>