FAQs

Frequently asked questions about PrimeAutomation & how to solve problems.

chevron-rightBalance Not Showinghashtag
PROBLEM
SOLUTION

My balance shows zero or lower than expected

Check which wallet your funds are in. Transfer funds from Spot / Funding / Earn → USDT-M Futures

I have money but the bot says no balance available

Bots only run on USDT. Convert USDC or other assets to USDT and move them to Futures

I transferred funds but the balance still didn’t update

Wait up to 5 minutes, then refresh the PA dashboard

I have multiple futures accounts and funds are missing

Make sure funds are in the correct Futures account

chevron-rightTrades Not Being Reflected / Bots Stop / API Errorshashtag
PROBLEM
SOLUTION

My bot stopped trading suddenly

Re-create or refresh your API key and update it in PA

My open trades don’t appear on PA

Ensure API trading permissions are enabled

API setup fails or keeps disconnecting

Double-check API Key & Secret match exactly what the broker generated

chevron-rightCan’t add a bot / no permissionshashtag
PROBLEM
SOLUTION

I can’t copy or add a bot

Check your plan limits (AI bots, strategy bots, total bots)

The copy button is disabled

The bot has reached maximum capacity

I get permission or limit errors

Upgrade your plan or choose a bot allowed by your current plan

chevron-rightCan’t Find Previous Botshashtag
PROBLEM
SOLUTION

A bot I used before isn’t visible anymore

Use the search bar to find older or hidden bots

A bot disappeared completely

Contact support — it may be under maintenance

I only see new or trending bots

Older bots are hidden by default — search by name

chevron-rightSame Bot, Different Resultshashtag
PROBLEM
SOLUTION

Two bots on the same pair perform differently

They use different strategies despite the same pair

Results don’t match what I expected

Compare metrics, logic, and risk profile before choosing

Bots have similar names but act differently

Check the strategy reference name in the bot title

chevron-rightMore Than One Bot Per Pairhashtag
PROBLEM
SOLUTION

I added multiple bots on the same pair

Only run one bot per pair

Trades look duplicated or conflicting

Remove extra bots and manually close trades on the broker

Bots interfere with each other

Pick one strategy per asset or pair

chevron-rightInsufficient Fundshashtag
PROBLEM
SOLUTION

Bot fails to open trades due to insufficient funds

Ensure enough USDT in Futures wallet

Bots stop trading after some time

Too many bots are sharing the same balance

One bot is using too much capital

Reduce % per trade or number of active bots

Using fixed dollar size caused bots to stop

Switch to percentage-based sizing

chevron-rightMy bots are strugglinghashtag
PROBLEM
SOLUTION

I assumed the bot cannot lose

All bots carry risk due to leverage, volatility, slippage, or API delays

Losses occurred during extreme market moves

Use conservative settings and proper risk limits

I want to reduce liquidation risk

Use max 3x leverage and 5–10% wallet risk per bot

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