FAQs
Frequently asked questions about PrimeAutomation & how to solve problems.
Balance Not Showing
My balance shows zero or lower than expected
Check which wallet your funds are in. Transfer funds from Spot / Funding / Earn → USDT-M Futures
I have money but the bot says no balance available
Bots only run on USDT. Convert USDC or other assets to USDT and move them to Futures
I transferred funds but the balance still didn’t update
Wait up to 5 minutes, then refresh the PA dashboard
I have multiple futures accounts and funds are missing
Make sure funds are in the correct Futures account
Trades Not Being Reflected / Bots Stop / API Errors
My bot stopped trading suddenly
Re-create or refresh your API key and update it in PA
My open trades don’t appear on PA
Ensure API trading permissions are enabled
API setup fails or keeps disconnecting
Double-check API Key & Secret match exactly what the broker generated
Can’t add a bot / no permissions
I can’t copy or add a bot
Check your plan limits (AI bots, strategy bots, total bots)
The copy button is disabled
The bot has reached maximum capacity
I get permission or limit errors
Upgrade your plan or choose a bot allowed by your current plan
Can’t Find Previous Bots
A bot I used before isn’t visible anymore
Use the search bar to find older or hidden bots
A bot disappeared completely
Contact support — it may be under maintenance
I only see new or trending bots
Older bots are hidden by default — search by name
Same Bot, Different Results
Two bots on the same pair perform differently
They use different strategies despite the same pair
Results don’t match what I expected
Compare metrics, logic, and risk profile before choosing
Bots have similar names but act differently
Check the strategy reference name in the bot title
More Than One Bot Per Pair
I added multiple bots on the same pair
Only run one bot per pair
Trades look duplicated or conflicting
Remove extra bots and manually close trades on the broker
Bots interfere with each other
Pick one strategy per asset or pair
Insufficient Funds
Bot fails to open trades due to insufficient funds
Ensure enough USDT in Futures wallet
Bots stop trading after some time
Too many bots are sharing the same balance
One bot is using too much capital
Reduce % per trade or number of active bots
Using fixed dollar size caused bots to stop
Switch to percentage-based sizing
My bots are struggling
I assumed the bot cannot lose
All bots carry risk due to leverage, volatility, slippage, or API delays
Losses occurred during extreme market moves
Use conservative settings and proper risk limits
I want to reduce liquidation risk
Use max 3x leverage and 5–10% wallet risk per bot
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